FAQ - FREQUENTLY ASKED QUESTIONS

Where can I find my membership information?

Sign in here to reach your membership portal. If you do not have a membership with koreanadd.com, click here to sign up. If you cannot remember your password or login information, please contact our help desk at [email protected]

How can I update my account information?

In order to update your account, please log in to access your account. You should be able to update your information, including your name, address, email, phone number, and payment method.

What stores can I shop from?

With KoreanAdd.com, you can shop from any Korean based stores and have the packages delivered to our Korean-based warehouse.

Why choose KoreanAdd.com?

We are here to make shipping from Korea easy for you. At KoreanAdd.com, you can be assured of quality service at the lowest fee. We assist you to get your products packed in the most protective possible way to make sure it gets to you in excellent condition. Whether you are buying for personal or business purpose, our service is designed to add value & optimize your shopping experience. Learn more about our Pricing & Membership benefits here: https://koreanadd.com/plans

How to pay KoreanAdd.com?

The followings are the available payment methods to pay for our service:

Digital Currencies: Bitcoins, Ethereum, Litecoins

You can now shop and ship from Korea paying with the popular digital currencies like Bitcoins, Ether, and Litecoins! We only charge 1% PAYMENT PROCESSING FEE. We also accept other cryptocurrencies like Ripple, Ethereum Classic, Dash, NEM, IOTA, Montero, EOS, Tether, Stratis, BitConnect, Zcash, and Antshares.

Western Union or MoneyGram

You may pay us online which takes 2-3 business days for us to confirm your payment. You may also elect to pay in person at Western Union or MoneyGram locations nearest you by which we can confirm your payment within 24 hours.

Please provide us sender's full name, location, amount & tracking number (MTCN). Follow these links to find the nearest agent in your location:

Western Union: www.westernunion.com
MoneyGram: www.moneygram.com/locations

Bank Transfer

If you choose wire transfer to our banks accounts in Korea, Japan and Philippines, you will be able to AVOID CURRENCY CONVERSION CHARGE, but banks normally charge fixed fee which is ideal for transfers involving larger amounts. Fee depends on your local bank.

Alipay or WeChat Pay

These are popular chinese payment methods you may use to pay for our services, with ZERO PAYMENT PROCESSING CHARGE.

What is your currency? What is your currency exchange rate? What are other currencies accepted?

At KoreanAdd.com, we use US dollar as our main currency. We use the exchange rate 1 KRW = 0.00092 USD to convert Korean Won to US Dollar. The exchange rate is subject to change from time to time. We will update our site for any changes that will affect how we compute your order.

We also accept payments in CNY, KRW, JPY and PHP via Bank Transfer, Alipay, and WeChat Pay, as well as digital currencies like bitcoins, ether, and litecoins. Contact us for more information.

My Country is not in your list, does that mean you do not ship to my Country?

You can ship anywhere in the world with our shipping partners, e.g EMS. Please contact Customer Service via live chat or email to [email protected], to quote you the price.

What is the estimated weight for my item?

We list down below the weight estimate of various items that you can buy from Taobao as reference for cost calculation.
Bag770gNail polish130g
Belts / Chains200gNail art products130g
Bracelet40gNecklace60g
Capacitor / Resistor30gPants330g
Cellphone case80gPlush cloth art toys410g
Cosplay / accessories340gPurse210g
Diode / LED20gRing20g
Doll / accessories110gScarf190g
Dress380gShirt280g
Earring20gSuits530g
Football suit350gSunglass180g
Hair accessories30gT-Shirt300g
Hat130gUnderwear80g
IC integrated circuit10gWatch340g
Low Shoes1100gWig80g

What are Prohibited and Restricted items?

Prohibited and Restricted items include, but are not limited to, the following:
There may be additional prohibited items specified by the country of destination. It is important for you to know your local custom policies as koreanadd.com will not be responsible for any financial losses that may be incurred as a result. Moreover, the recipient is the importer of record and must comply with all the laws & regulations of the destination country.
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